OUR COMMITMENT TO PRIVACY
We are committed to protecting and respecting your privacy, and will only use your data in a safe and responsible way. Here we outline the ways in which any personal data that you provide us will be used. Your data will never be passed on to anyone else, you will never receive spam from us, and we will only send you promotional material if you have agreed to it. By visiting https://smartliving.mk, you are accepting that your data will be used in this way.
OUR NEWSLETTER DATABASE
HOW YOU SIGN UP
THE TYPE OF CONTENT WE SEND YOU
HOW TO UNSUBSCRIBE
We will only send you marketing updates via email if you explicitly agreed to this. This is to keep you updated on what we’re up to, latest on products, releases and edits (all the good stuff!).
You can update your preferences whenever you want at the bottom of every email that comes through. Once unsubscribed, your email will be removed almost immediately – but please allow 48 hours for this change to take place.
We may also send you reminders that you have left items in your cart, without finishing the checkout process. These emails are only sent in relation to your abandoned checkout and your email is not added to our marketing database.
WHAT ARE COOKIES
We do not share any personally identifiable information about you in our cookies, and cookies cannot be used to harm your computer.
If you wish to restrict or block cookies, then you can do so through your browser settings. Please note that restricting cookies may affect the way some content can be viewed.
WHY YOU ARE RE-TARGETED
You may be re-targeted across the internet with specific ads on latest products and releases to keep you aware of what we’re up to and to help you find our products.
This could be because you visited our website, follow us on social media or because you resemble our current audience and may be interested in our products. We use a range of advertising technologies for this, such as pixels, ad tags, cookies and mobile identifiers, as well as other services.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate procedures to keep your personal information safe.
To stay on top of the current law, we reserve the right to make changes to this policy. If we make significant changes, we will communicate this through our website or via email so you are able to review the changes before you continue to be part of our collective.
YOUR PERSONAL DATA
WHAT DATA WE SAVE
HOW YOU CAN ACCESS THE DATA WE HOLD ON YOU
All personal data of our customers is processed in accordance with application data protection laws and regulations. This means, that we only process your data if there is a lawful basis to do so. We may also process your data for the purpose of our legitimate interest which may include, but is not limited to, the following: admin, website improvements, data analysis, troubleshooting, research or statistics, customer support improvements, fraud prevention and for the protection of our partners’ rights.
We will only use your data when we have your explicit consent – which you can withdraw anytime by contacting us through the contact form at the bottom of this page.
HOW LONG WE HOLD YOUR DATA FOR
WHY WE MAY HOLD DATA FOR LONGER
We regularly review the data we hold and delete anything we no longer need. Your data is only saved for as long as we need it for and will be deleted in a reasonable time frame after it has served its purpose . This means, for as long as you have your account with us, or as long as it is needed to be able to provide our services to you. In the case of any contact with our Customer Service Team, we will keep your data for as long as necessary to help you with your query and for statistical/analytical purposes. These purposes may include reviewing data on returns, orders or warranties.
HOW DO WITHDRAW CONSENT
You have the right to receive free information about the data we hold on you and how we process it. If you find that we hold inaccurate data on you, it is also your right to rectify this data. You can access most of your data through the My Account section of the website, or you can contact us using the form below requesting to review or delete it.
You may withdraw consent for us to process your data at any time , but this will not affect the lawfulness of any data processing carried out on the basis of your consent before it was withdrawn.
You also have the right to stop receiving emails , which you can do at the footer of every email that comes through. However if you do opt out of our marketing emails we will still send you emails relating to any orders, for example order confirmation and order tracking information.
If you want to exercise your rights, have a complaint, or just have questions, please contact us through the contact form below.
WHY WE USE THIRD PARTIES
WHAT INFORMATION THEY RECEIVE
We will only share your information with third parties if this is absolutely necessary – for example when processing your order, refunding you, assessing your warranty or giving you product advice. We will never sell any of your personal data to any third party – respecting our collective also means respecting your privacy.
Whilst on our website you may see a message from us through live-chat. We offer this feature to help you choose the right products and give you advice. When you use this feature, we can see what pages you are viewing and an estimate of your location from your IP address.
By seeing what pages you’re looking at we can help answer specific questions about the content you are viewing. The estimate of your location allows us to reply in the right language and let you know about local events and your closest store.
We can also see your past interactions to help us get up to speed with any ongoing queries.
We share your data with the following categories of companies to be able to provide our services to you:
- Companies that help us get your order to you (our warehouses, payment service providers, delivery companies)
- Companies that help us provide our services to you (website hosts, customer service systems, applications and tools that help our team work more efficiently)
- Companies that allow us to serve ads to you
Any other information about our customers we share will be anonymized and we will make sure it cannot be used to identify you.